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Terms and Conditions

The bookings and flights purchased are subject to the T&C mentioned. Passengers (either booking for themselves or for other passengers) accept and agree to the following terms and conditions and our bound to them once a flight is booked or if a ticket is purchased. On the website the words 'Us', 'We', 'I', 'Our', 'Ourselves' refers to us and our holdings throughout.


Refunds of Deposits:

All the deposit paid to book a flight and to hold a reservation could be refunded within 24hr time span after you reserve with Sufi travel & tours ltd.

The deposit per passenger is £75. If the passenger due to any reason cancels the reservation after 24hrs of booking or fails to pay the remaining balance prior to the payment due date would be charged £75 cancellation applicable on each passenger.

Refunds of purchased/issued tickets:

The refunds of the tickets solely rely on the airline itself. Some tickets are refundable but not all of them. Sufi Travel and tours serves as a bridge between the airline and the passegers only. It is subject to the terms and conditions of the airlines which could be confirmed by the concerned agent before booking/issuing a ticket.

Refunds revolving around any change in the timing of the flight, Sufi travels and tours could request on your behalf to the airline but ultimately the airline holds the right to proceed the passengers refund.

Changes in the flight after issuance:

Every airline has its own policies and charge differently. Incase a passenger is a no show (fail to attend the flight), non-suitability of the timings, claims changes in the departure airport or destination airport or Re-routing due to any personal issue the airline charges. Penalties could be directed from the airlines as per their case. If incase passengers are not sure they must confirm those charges from the relevant agent to eliminate every chance of misconception.

The tickets once issued are not transferrable to any other person.

Barriers to communication and Errors:

Several confirmations are obtained from the passengers before the issuance in written and verbal forms regarding the flight and all the details ever provided to eradicate any mistakes in the name spellings or the flight details.

It is the passengers responsibiity to ascertain all the details are correct i.e. traveler names (same as showing on passport/travel docs), travelling dates, Transit Time, Origin & Destination, Baggage Allowance and other flight information. The confirmations obtained from the passengers could be emails, a letter head

Travel Documents & Immigration:

Sufi travel and tours Ltd retails airline tickets only. The passenger is responsible to carry all the required travel documents which coud be a transit Visa and different immigration necessities. If you are not allowed entrance to any airport due to uneligible travel documents you are solely responsible for that. Before travelling make sure you confirm everything with your relevant embassy to prevent any unfortunate delay and misfortune.

Special Requests and Medical issues:

If you have any special requests like meal preference, Seat Allocation, wheel chair request for the disabled, extra room etc. you must let us know on the soonest note. Due to different policies of different airlines sometimes it could be charged and sometimes not. Please make sure these requests are put forward at the time of booking as it is subject to first come first serve basis and the airlies aid to limited passengers only due to the non-availability at the peak time.

Price Guarantee:

No price increases will apply once full payment has been received. Surcharges may be applied in the event of a variation in transportation costs, exchange rates, government action, fees for certain services or fuel increases charged by carrier.

Insurance:

The Company powerfully advocates that the passenger must have an insurance from an insurance issuing agency. Any counselling required is provided hereby.

Consumer protection:

If the airline fails to operate, Sufi travel and tours ltd. does not hold any right to entertain any claims or accomodations. The tickets provided are ATOL protected and under the security of the civil aviaton. Incase an airline fails to operate the Civil Aviation Authority is responsible to cover losses for the passenger(s).

Data Protection:

The regulations we orchestrate for data protection could be found on our Privacy Policy page. The way we protect the information of our consumers are mentioned there extensively.

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